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Quality Management in Local Public Services

Local Government
Public Policy
Policy Implementation
P307
Carmen Navarro
Universidad Autònoma de Madrid – Instituto de Políticas y Bienes Públicos del CSIC
Jasmina Džinić
University of Zagreb
Jasmina Džinić
University of Zagreb

Building: BL07 P.A. Munchs hus, Floor: 1, Room: PAM SEM14

Saturday 14:00 - 15:40 CEST (09/09/2017)

Abstract

The Panel will explore change and innovation in the implementation of special tools designed and developed in order to improve the quality of local services. It will address questions such as: What type of quality management models are applied in municipalities? What are the incentives for their introduction and enablers for the implementation? What are the internal and external effects of their implementation? It will welcome mainly empirical contributions.

Title Details
Content Analysis of Academic Papers on Quality and Performance Management in Public Administration View Paper Details
Performance Management (PM) as an Instrument of Coordination? Strategies of Quality Improvement in the Policy Field of Early Childhood Education and Care (ECEC) at Local Level of Government in France, Germany and Sweden View Paper Details
Quality Management in Metropolitan Municipalities in Turkey View Paper Details