ReConnecting Citizens to the State

Abstract

Three decades of public sector reform have attempt to deal with efficiency, quality and fairness challenges. However, these decades of reform have prompted repeat concerns about the extent which states are and should be responsive to individual citizen needs. At the same time, observers have diagnosed an age of increased ‘citizen dependence’ on the statement whilst observing a decline in the problem-solving capacity of governments, especially among those most dependent on the state. This panel a) focuses on how administrative states seek to ‘connect’ with their citizens across a range of critical administrative state activities; b) analyses the different tools of and innovations in ‘connection’ so as to build more generalisable insights as to how states seek to enhance their legitimacy through ‘reconnecting’ with their citizens; and c) explores cross-national and cross-sectoral variation over the time period of the past two decades so as to identity broader patterns in citizen-state interactions and understand changes and differences.

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